Straight to it
What are you trying to find out?
Six groups of questions, and the answer to most of them is on this page. Jump to the one you are after.
Quotes and prices
What it costs, and when
Yes. We come out, look at what you have got, and give you a clear price with no obligation. For a boiler or a heating system we would rather see it than guess from photographs.
A quote is free. Coming out to a fault is £150 for the first hour and £90 an hour after that, day or night, within five miles of Gillingham.
Not at the moment. We would rather tell you that than send you round the houses.
For most jobs yes, particularly where we need to look at the existing system. That is what lets us give you a real price rather than a guess.
Boilers
Brands, repairs and warranties
Glow-worm, Worcester Bosch and Vaillant mostly. We recommend the right one for your property, your hot water demand and your budget, rather than whichever we happen to have in the van.
Most of them. If a repair is not economical we tell you, rather than automatically recommending a replacement.
Up to ten years on the boiler where we are accredited with the manufacturer, and two years on our own workmanship.
Both are answered in full on the gas boiler installation page.
Servicing and safety
Keeping it right
Once a year. If you are a landlord, or the boiler is still under warranty, it is not really optional. Most manufacturers will void a warranty without the records.
Yes, 620555. You can check it on the Gas Safe Register website and we would rather you did.
Prices and what a service involves are on the boiler servicing page. Landlord certificates have their own page.
Heating systems
Before you replace anything
Often, yes. Power flushing, a magnetic filter, better controls, balancing the radiators or replacing one or two undersized ones can make a real difference for a fraction of a new boiler.
Yes, fitted and set up, and we show you how it works rather than leaving you with an app.
Electrical
Registration and what we take on
Yes, NAPIT 52265, and we are Part P self certifying, so we notify the work and send you the certificate ourselves.
No, domestic only.
Prices are on the EICR page. EV chargers have their own page.
Where and when
Areas, hours and how fast
Gillingham, Shaftesbury, Wincanton, Mere, Sturminster Newton and the villages between. We travel up to about twenty five miles for a full installation.
Monday to Friday, 08:00 to 18:00. Weekends by appointment. We are a small firm so weekends are hit and miss, but leave a message and we will ring you back.
Same day.
Because the person who quotes the job is the person who does it, and because people regularly tell us we left the place cleaner than we found it. That is not marketing. It is the thing we get told most.
Registered and insured. The numbers you can go and check
Fully insured with AXA Insurance UK PLC. Public liability £2,000,000. Limit of indemnity A £10,000,000, limit of indemnity B £5,000,000. TrustMark customer charter (PDF)